ITIL OSA Certification Training

ITIL OSA Certification Training

ITIL OSA: The Perfect Course For IT Professionals

The ITIL OSA course will help candidates explore the realms of technology by analysing the support and analysis for a better service delivery. The candidates who are taking up this ITIL certification will understand the operational level process activities and they will also get to understand the practical learning environment.

By taking up the ITIL OSA course, the candidates will be learning about event management process, incident management process, request fulfilment process, problem management process, and access management program.

The candidates who are taking up the ITIL OSA certification program will help organizations perform service desk operation, technical management, IT operation management and application management.

This course is also specifically tailored to cover specific issues relation to people & relationship with organizational hierarchies, procedures and infrastructure technology. Thus, giving enough opportunity for high quality and cost-effective IT service design and development process.

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Some of the objectives of this ITIL OSA course :

The ITIL OSA certification will help meet with the following objectives:

  • Basic understanding of service management as a practice for service operation principles, purpose and the objectives.
  • Understanding the key role of operational support and analysis in streamlining the service provision, at the same time, also getting to know how the in-scope processes will interact with other service processes.
  • Knowing the ways to measure the operational support and analytical performance.
  • Understanding the challenges, critical risk factors and other Operational Support and Analysis in the service operation.

ITIL OSA Online Training Schedule:

Insights about ITIL OSA Certification Training

The Operational Support and Analysis (OSA) is a certifications among ITSM courses which focuses on the practical application of OSA practices in order to enable event, incident, request, problem, access, technical, IT operations and application management.

After the completion of the ITIL OSA online certification program, the candidates whosoever had taken the course will learn the following things:

  • The candidates will learn service management as a practical concept and support other principal, purpose and the objectives.
  • Candidates also learn about the ITIL operational support and analysis process for assessing and analysing the service lifecycle process.
  • After the course completion, the process, activities, methods and functions will serve the core purpose of operational excellence.
  • Ways to measure the ITIL operational support and analysis processes and its varied activities.

Better Job Opportunities & Package

ITIL certification will give you the leverage to have hand in experience of the best pay packages, along with considerable opportunity to explore the IT realms from a close angle. The courses are tailored at not just boosting the resume of the candidates, but it also gives them equal opportunity to end up as efficient managers and assets for the organization.

Sharper Skill Enhancement

ITIL courses are tailored in the best manner to help candidates get comprehensive knowledge and experience for a brighter future. The courses are broken into specific milestones and after the completion of each milestones, the candidates are exposed to real problem solving capacities like risk and security management of the IT infrastructure.

Unique Identity

In the job market, it is being confident that matters the most. When candidates are taking up the ITIL OSA course, it will be giving demonstrative training to them; thereby, enhancing the opportunities of getting into a real-time job. The training process will also give considerable experience to bolster and powerup the long term growth cycle.

Future Preparedness

The ITIL training will be preparing the candidates for the tech future. The course has been specifically based on principles and practical applications. Thus, it gives enough options to the candidates to prepare for future technological disruptions. Thus, allowing enough opportunity to explore and tap the opportunities as they come by.

Get the Dream Job Role

When candidates are having that perfect resume to bank upon, it gives them the leverage to get into the job roles that will best fit in their window. Therefore, one should be able to get a lot of benefits post the certification.

Universal Application

The ITIL courses are not geographically centric; rather, they have that perfect universal application. Thus, having been trained for the ITIL certification will help candidates experience universal demand for better career growth opportunities.

This pre-requisites for this course is a ITIL Foundation certificate and n in-depth knowledge of the ITIL application mangement.
The course is extremely well suited for IT Operations, IT Management, and other management, implementation and IT consulting process.
This a closed book 60 minutes mutiple choice exam which comprises of 40 questions. Successful clearing of this exam requires a minimum score of 70%.
Imparting best in class ITIL OSA training we at Upgrade My Skill do maintain the quality and efficiency of certification courses. Thus we enable professionals and enterprises to formulate projects in a much efficient way. You do also have the choice to choose from our training delivery modes such as online trainer led classroom or one to one ITIL OSA Training course at your very own convenience.

a) Public (Open Enrollment):

Live Classroom: On specific dates throughout the year, conveniently located in hotels in major cities across the country with our expert instructor.

Web-Based: On specific dates throughout the year; hosted live online with our expert instructor.

b) In-House (On-Site Class Room Training):

Live Classroom: On dates convenient to you; exclusively for your team at your location with our expert instructor.

Web-Based: On dates convenient to you; exclusively for your team; hosted live online with our expert instructor.

If you would like to know more information on any of the above options, please call us at +1 469-297-2929, email us at, or ask your questions via our convenient Chat window at the bottom right corner of this page.

Training Delivery Modes

Classroom Training

Classroom Training

A world-class classroom environment with like-minded, ambitious peers and faculty who are experts in project management

Online Virtual Classroom Training

Online Classroom Training

A chatroom-based platform with scope for discussions, question asking and classroom interactions

Corporate Group Training

Uniform training provided for all members who are of the same corporate group, keeping in mind individual requirements of each candidate

Key Features of Our Certification Training

Professional Trainers

25,000+ Professional Trainers

Our global network of over 25000 trainers ensures reliability and timeliness

Highly Qualified Trainers

Highly Qualified Trainers

Our trainers are industry experts and/or experts in training with decades of experience

Customized Trainings Available

Customized Trainings Available

Our trainings are flexible and can be modified according to the needs of the students

Trusted Training Partner

A trusted training partner for many Fortune 500+ companies

We are a world-renowned trusted name even in the corporate big leagues

Rated With

Rated with 95% training satisfaction

We guarantee satisfaction for the trainees as well as their organizations

Superior Quality

Superior quality courseware to enhances learning experience

The courseware has been hand-crafted in order to ensure the best learning experience








Training Satisfaction

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