ITIL Foundation Certification Training

ITIL Foundation Certification Training

At Upgrade my Skill, we pride ourselves on being one of the best providers of the highly acclaimed ITIL Foundation Certification Training. This is the entry-level qualification that offers an overall picture of the key concepts, elements, terminologies and technical specifications that may be used in the ITIL Service Lifecycle. It also covers the bridges between the various Life Cycle stages, the processes that are typically used in these stages and all of their contributions to the field of Service Management and its practices.

There are absolutely no pre-requisites that are required for an interested student to consider taking the ITIL Foundation Certification Training. All the relevant information and key theoretical concepts are explained from square one in a manner that is clearly understandable and will ensure that these fundamental concepts stay in your mind throughout your life. This is our guarantee. The people who will conduct these sessions are industry veterans who have many years of IT service experience under their belts, who have a penchant for tutoring and sharing their immense knowledge and experience with those who are keen to learn about the intricacies of the ITIL best practices.

Any IT professional looking to enter the domain of IT service management will find the Infrastructure Library (ITIL) Foundation Certification (2011 Edition) the most fundamental and important step in their path to excellence. The course will also prepare one for the ITIL foundation exam by imbibing one with the basic and fundamental theory and concepts that are necessary for progressing forward in the ITIL domain. This course is also worth 21 PDUs.

If you are working in IT service support and delivery, which also includes functions such as service desk or help desk management and staffing, IT support or delivery or even IT department management, and you wish to progress to service management, you will greatly benefit from this standard course for learning about IT service and support in order to hone your skills in your current profile to include the best ITIL practices.

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Some of the objectives of this course are :

  • To be able to elucidate the background and fundamental concepts of ITIL
  • To be able to talk about the Service Strategies in the Life Cycle of IT Service
  • To be able to discuss the Service Design in the Life Cycle of IT Service
  • To be able to elucidate the Continual Service Improvement in the Life Cycle of IT Service
  • To be able to talk about the different aspects of Service Operation Life Cycle in the IT Service Life Cycle
  • To be able to discuss the Service Transition in the Life Cycle of IT Service
  • To be able to discuss the Service Operation in the IT Service Life Cycle

ITIL Foundation Online Training Schedule:

Insights about ITIL Foundation Certification Training

Incorporating service management best practices is of paramount importance for enterprise to cater the greater demand of providing holistic IT services in a changing economic climate and market place.

As this expert-level certification that is most sought-after credential across the globe which validates your achievement of wide range of ITIL qualifications and who have a well-rounded knowledge and skills in ITIL best practices.

Taking up ITIL Foundation training certifcation will help you to gain a comprehensive understanding on:

  • Key concepts and guiding principles of the ITIL 4 framework
  • Service Value System and the four dimensions of Service Management
  • Knowledge of the link between ITIL 4 and other practices such as Agile, DevOps, and Lean
  • ITIL management practices, and more
There are no pre-requisites for ITIL Foundation exam.
Professionals with below designations (not limited to) can benefit with this course:
  • IT Managers / Support teams
  • System Administrators / Analysts
  • Operations Managers
  • Database Administrators
  • Service Delivery Professionals
  • Quality Analysts
  • Application Management team / Development team
  • Process Owners / Practitioners
This is a 60 minutes, closed book multiple choice exam which comprises of 40 questions and it requires a minimum score of 65% to successfully clear this exam.
Upgrade My Skill (UMS) offers you to deliver the requisite quality and efficiency by its globally recognized ITSM training and certification courses which enable individuals and companies to formulate the project in an efficient way. You furthermore have the selection of taking our online trainer led classroom or one to one ITIL Foundation Training Course at your very own convenience.

a) Public (Open Enrollment):

Live Classroom: On specific dates throughout the year, conveniently located in hotels in major cities across the country with our expert instructor.

Web-Based: On specific dates throughout the year; hosted live online with our expert instructor.

b) In-House (On-Site Class Room Training):

Live Classroom: On dates convenient to you; exclusively for your team at your location with our expert instructor.

Web-Based: On dates convenient to you; exclusively for your team; hosted live online with our expert instructor.

If you would like to know more information on any of the above options, please call us at +1 469-297-2929, email us at, or ask your questions via our convenient Chat window at the bottom right corner of this page.

Syllabus of ITIL Foundation Certification Training

This chapter covers the basics of ITIL as well as theoretical concepts about the Service Life Cycle in order to get you up to speed on the basic framework of ITIL designing process.
This intermediate chapter covers the basic fundamental concepts of Service Design. It also talks about the process of Design Coordination and also about the entire process of Management of Service Level, the process of the Management of Service Catalog, the Availability Management process, the process pf Capacity Management, The Process of Information Security, The IT Service Continuity Management, The process of Supplier Management. This makes the students have a firm grip on the conceptual backing behind Service Design, which is arguably one of the most important components of any ITIL based service framework.
This chapter covers the fundamental concepts of Service Operation, the process of Event Management, The Incident Management Process, the Problem Management Process, the Request Fulfilment process, the Access Management process in order to educate you about the fundamentals of Service Operation as a whole, in order to be able to use these concepts in the framework required to generate various Service Operation Functions that will come in handy to the industry.
This chapter covers the fundamental concepts of service strategy. It also talks about the process of Financial Management, The Demand Management Process, The Service Portfolio Management Process, The Business Relationship Management Process.
This chapter goes into the fundamental concepts of Service Transition. It talks about the Transition Planning and Support Process, the process and background of Change Management as a whole, the Service Asset and Configuration Management process, the processes of Release and Deployment Management, The Knowledge Management process. This ensures that the students are completely aware about the whole background of Service Transition, which is a critical component to the functioning of ITIL based frameworks in any scenario.
This chapter covers the fundamental concepts of continual service improvement and also the CSI Principles that are critical to any feedback loop that is essential to a properly functioning ITIL based framework. The concept of continual service improvement strives to make it so that just delivering the service is not enough it must be constantly made better in order to keep up with the industry and also keep customer satisfaction at an all time high, so that the customers do not feel the need to shift their service providers at any point in time.
This advanced chapter covers the Service Desk Function, the function of Technical Management, the IT Operations Management function, the Application Management Function and related concepts in order to bring you up to speed on the latest developments in the domain of Service Operation Functions.
This chapter covers the miscellaneous parts that may be helpful to the students but not really a fundamental part of the syllabus. One such part is syllabus mapping which helps students structure the course work into easily doable chunks in order to reduce backlog and also ensure that each and every student is able to learn effectively in an environment that is conducive to knowledge gaining and sharing.

You can Download Detailed Course Syllabus here!

Training Delivery Modes

Classroom Training

Classroom Training

A world-class classroom environment with like-minded, ambitious peers and faculty who are experts in project management

Online Virtual Classroom Training

Online Classroom Training

A chatroom-based platform with scope for discussions, question asking and classroom interactions

Corporate Group Training

Uniform training provided for all members who are of the same corporate group, keeping in mind individual requirements of each candidate

Key Features of Our Certification Training

Professional Trainers

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Highly Qualified Trainers

Highly Qualified Trainers

Our trainers are industry experts and/or experts in training with decades of experience

Customized Trainings Available

Customized Trainings Available

Our trainings are flexible and can be modified according to the needs of the students

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A trusted training partner for many Fortune 500+ companies

We are a world-renowned trusted name even in the corporate big leagues

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