ITIL Practitioner Certification Training Course in Ottawa, Canada
Enroll for ITIL Practitioner training course from Upgrade My Skill in Ottawa, Canada and get benefited with comprehensive training sessions from highly qualified trainers with extensive IT service management, knowledge, techniques and skills. This ITIL practitioner training provides you an in-depth understanding on knowledge and skills for building an effective IT organization that supports and complements ITIL best practices in this ITIL Practitioner Certification training. This result oriented exam prep program identifies a structured and logical method for building an effective organization that supports and complements ITIL best practices.
Upgrade My Skill’s ITIL Practitioner Training Certification Course in Ottawa is ideal for individuals and corporate organizations that wish to not only speak the language of ITIL, but be able to translate it and use it in practice. Upon successfully clearing the ITIL practitioner exam, you can accomplish 3 Credits.
This ITIL Practitioner Certification training course in Ottawa assists you in understanding implementation of ITIL processes for successful delivery and support of services. You can also get comprehensive coaching on every day management of IT services. ITIL Practitioner covers the Service Improvement (CSI) approach as the way to structure any improvement initiatives. With Upgrade My Skill training organization you can now attend ITIL Practitioner Certification Training through either classroom or live online virtual modes on weekdays or weekends as per your preferences.
All Upcoming Schedule of ITIL Practitioner Certification Training Course in Ottawa, Canada
Key Features of ITIL Practitioner Certification Training
Syllabus of ITIL Practitioner Certification Course
- Adopt and adapt
- VOCR: value, outcomes, costs, and risks
- Focus on value
- Design for experience
- Start where you are
- Work holistically
- Progress iteratively
- Observe directly
- Be transparent
- Keep it simple
- What is the vision?
- Where are we now?
- Where do we want to be?
- How do we get there?
- How do we know we’ve arrived?
- How do we keep the momentum going?
- What is OCM?
- Sources of resistance
- People transition
- Stakeholder management
- Sponsor management
- Resistance management
- CSFs and KPIs
- Metric cascades and hierarchies
- Metric categories
- Assessment Reporting
- Issues caused by poor communication
- Benefits of good communication
- Communication essentials
- Communication principles
- Communication types
FAQ's on ITIL Practitioner Certification
Completion of our ITIL Practitioner training certification will help you to gain a comprehensive understanding on:
- How to clear ITIL Practitioner certification exam?
- Utilization of nine guiding principles and the CSI approach to manage ITIL improvements
- Enabling improvements with metrics, measurements, and communication
- Leveraging organizational change management
The vital concepts of ITIL Practitioner training course include training on following concepts :
- Organizational Change management
- Measurement & metrics
This ITIL Practitioner training course is targeted to following job roles such as:
- Director, AVP, VP
- Project Manager/Director
- Operations or IT Infrastructure Manager
- Quality Assurance
- Business Relationship Manager
- Process Owner
- Change Agent
- IT Department, Division or Group Manager
Get to know what our customers say?
David Jakaria -
I have completed the ITIL Foundation course. The trainers were very knowledgeable and knew exactly how to share this knowledge with the trainees. I am very happy with my experience at Upgrade My Skill.
Semery Smith -
This course was my first foray into the domain of VeriSM. I have thoroughly grasped the concepts and its applications due to the excellent training provided to me by Upgrade My Skill.
Ismail Jon -
PMP certification Training
I had been unsure of which training provider to go to for my PMP Certification Training. A friend recommended Upgrade My Skill to me and I am hugely thankful to him as well as UMS for giving me this opportunity.
Andre Smith -
I had thought that such an advanced course would be hard to grasp and may require multiple tries to really get the concepts right. However, Upgrade My Skill has allowed me to become a master of DevOps on my first try!
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