ITIL Practitioner Certification Training Course in Ottawa, Canada

Enroll for ITIL Practitioner training course from Upgrade My Skill in Ottawa, Canada and get benefited with comprehensive training sessions from highly qualified trainers with extensive IT service management, knowledge, techniques and skills. This ITIL practitioner training provides you an in-depth understanding on knowledge and skills for building an effective IT organization that supports and complements ITIL best practices in this ITIL Practitioner Certification training. This result oriented exam prep program identifies a structured and logical method for building an effective organization that supports and complements ITIL best practices.

Upgrade My Skill’s ITIL Practitioner Training Certification Course in Ottawa is ideal for individuals and corporate organizations that wish to not only speak the language of ITIL, but be able to translate it and use it in practice. Upon successfully clearing the ITIL practitioner exam, you can accomplish 3 Credits.

This ITIL Practitioner Certification training course in Ottawa assists you in understanding implementation of ITIL processes for successful delivery and support of services. You can also get comprehensive coaching on every day management of IT services. ITIL Practitioner covers the Service Improvement (CSI) approach as the way to structure any improvement initiatives. With Upgrade My Skill training organization you can now attend ITIL Practitioner Certification Training through either classroom or live online virtual modes on weekdays or weekends as per your preferences.

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Training Mode: Classroom Training Online Classroom Training Corporate Group Training

Training Delivery Modes:

Classroom Training
  • Quality Courseware Created by Subject Matter Experts
  • Highly Experienced Trainers
  • 100% Money Back Guarantee
  • World-class Training with interactive sessions
  • Free Exam Prep Practice Test
  • Course Completion Certificate
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Online Classroom Training
  • Quality Courseware Created by Subject Matter Experts
  • Highly Experienced Trainers
  • 100% Money Back Guarantee
  • Instructor-led Online Virtual Training
  • Attend from anywhere at your convenient time
  • Course Completion Certificate
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Corporate Group Training
  • Quality Courseware Created by Subject Matter Experts
  • Highly Experienced Trainers
  • 100% Money Back Guarantee
  • World-class Training with interactive sessions
  • Group Discounts for more than 2 Participants
  • Course Completion Certificate
  • 24/7 Customer Support
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All Upcoming Schedule of ITIL Practitioner Certification Training Course in Ottawa, Canada

Key Features of ITIL Practitioner Certification Training

Key Features

25,000+ Professional Trainers

Our global network of over 25000 trainers ensures reliability and timeliness

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Highly Qualified Trainers

Our trainers are industry experts and/or experts in training with decades of experience

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Customized Trainings Available

Our trainings are flexible and can be modified according to the needs of the students

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A trusted training partner for many Fortune 500+ companies

We are a world-renowned trusted name even in the corporate big leagues

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Rated with 95% training satisfaction

We guarantee satisfaction for the trainees as well as their organizations

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Superior quality courseware to enhances learning experience

The courseware has been hand-crafted in order to ensure the best learning experience

Syllabus of ITIL Practitioner Certification Course

  • Adopt and adapt
  • VOCR: value, outcomes, costs, and risks

  • Focus on value
  • Design for experience
  • Start where you are
  • Work holistically
  • Progress iteratively
  • Observe directly
  • Be transparent
  • Collaborate
  • Keep it simple

  • What is the vision?
  • Where are we now?
  • Where do we want to be?
  • How do we get there?
  • How do we know we’ve arrived?
  • How do we keep the momentum going?

  • What is OCM?
  • Sources of resistance
  • People transition
  • Stakeholder management
  • Sponsor management
  • Resistance management
  • Reinforcement

  • CSFs and KPIs
  • Metric cascades and hierarchies
  • Metric categories
  • Assessment Reporting

  • Issues caused by poor communication
  • Benefits of good communication
  • Communication essentials
  • Communication principles
  • Communication types

You can Download Detailed Course Syllabus here!

FAQ's on ITIL Practitioner Certification
Professionals who possess this certification validate their deeper insight into the practical aspects of Organizational Change management, communication and measurement & metrics.

Completion of our ITIL Practitioner training certification will help you to gain a comprehensive understanding on:

  • How to clear ITIL Practitioner certification exam?
  • Utilization of nine guiding principles and the CSI approach to manage ITIL improvements
  • Enabling improvements with metrics, measurements, and communication
  • Leveraging organizational change management

The vital concepts of ITIL Practitioner training course include training on following concepts :

  • Organizational Change management
  • Communication
  • Measurement & metrics
Joining UMS’s ITIL Practitioner course can offer you practical guidance on how to adopt and adapt the ITIL framework to support your or your organization’s business' objectives. Understanding deeper about five stages of the ITIL lifecycle (service strategy, service design, service transition, service operation and continual service improvement) can offer value to organizations and projects.
After choosing your training mode and schedule you can enroll the ITIL Practitioner training course by making your payment. One of our training experts will be in touch with you and from them you will receive the training kit with training details and start your preparation.

This ITIL Practitioner training course is targeted to following job roles such as:

  • Director, AVP, VP
  • Project Manager/Director
  • Operations or IT Infrastructure Manager
  • Quality Assurance
  • Business Relationship Manager
  • Process Owner
  • Change Agent
  • IT Department, Division or Group Manager
The certificate you earn by successfully completion of this ITIL Intermediate Practitioner Training course and after clearing its exam does not expire as it has a life time validity.
Individuals and enterprises can make payment through online payment, request for invoice or wire transfer.
Yes we do offer discounts for classroom training programs for group members.

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David Jakaria -

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I have completed the ITIL Foundation course. The trainers were very knowledgeable and knew exactly how to share this knowledge with the trainees. I am very happy with my experience at Upgrade My Skill.

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VeriSM Foundation

This course was my first foray into the domain of VeriSM. I have thoroughly grasped the concepts and its applications due to the excellent training provided to me by Upgrade My Skill.

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I had been unsure of which training provider to go to for my PMP Certification Training. A friend recommended Upgrade My Skill to me and I am hugely thankful to him as well as UMS for giving me this opportunity.

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I had thought that such an advanced course would be hard to grasp and may require multiple tries to really get the concepts right. However, Upgrade My Skill has allowed me to become a master of DevOps on my first try!

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